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Supported Versions Policy
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Our policy is to the support the latest major release of all products. The chart to the right is a list of the currently supported versions for each product:
To be a supported major version means that for every minor version SoftArtisans support engineers will:
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Assist with any product usage questions
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Report issues and convey the urgency or priority of a fix to development
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Try to find workarounds for issues without an immediate fix
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Note: Any active support subscription is required to receive support. See Priority Support Options for more information.
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I'm having a problem with an unsupported version of the product or I do not have an active support. What are my options?
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If a version of the product is not supported, or you do not have an active support contract, we will not be able to provide assistance through our priority support channels.
However, we have online resources available that may be able to assist you with your issue:
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Forums - Forums are monitored by support engineers on an as-available basis
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Knowledge Base - Collection of technical troubleshooting and HOW-TO articles
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Documentation - API reference, getting started guides, instructions, system requirements
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I found a problem with a supported version of the product, but it's not the latest release. What should I do?
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Contact the support team. If the issue you are experiencing was already addressed in a latest public release, we will request that you upgrade to that version. If upgrading right away isn't an option, we will make every effort to help you find a workaround. Fixes will be released in a minor build of the latest version of the product. So for example, if the current latest public release is 5.3.2, a fix would be available in a later public release, say 5.4.
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