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Support Subscription Packages
FileUp Bundled Products
Software Maintenance
Protect your software investments with annual maintenance plans that offer guaranteed support responses within 1 business day and major version upgrades. 

Annual Maintenance comes with:

  • 1 year of major and minor product updates
  • 3 next-business day support incidents throughout the year

Pricing starts at $159 per license. For more information or to purchase Annual Maintenance, see our Purchase page.

Priority Support Subscriptions
For our enterprise-level customers, complement your purchase of SoftArtisans products with our annual priority support subscriptions.
Subscription Levels Silver Gold Platinum
Software Updates All Major and Minor Versions
Guaranteed Response Time
Next Business Day
2 Business Hours
2 hours (24/7/365)
Priority Incidents Per Year
Pricing 15% of product list price, minimum purchase $1000 20% of product list price, minimum purchase $1500 Contact for pricing:
Through our web-based, e-mail, or phone support , you will save development time by getting questions answered quickly by our knowledgeable technical services engineers. Rest assure that your mission-critical web applications, which use SoftArtisans products, will be protected by fast, quality support and services. 
Supported Product Versions
Priority support is available for the latest major release of all active products. To see if your version of the product is supported, please refer to our Supported Versions Policy.
For questions about FileUp, support subscriptions, or anything else, please contact SoftArtisans.

International: +1 617-607-8800, Option 1
*Business hours are Monday through Friday, 9:00am - 5:00pm EST.